IntroductionAt designdab.shop (“we,” “our,” “us”), we value your satisfaction and aim to provide high-quality customized apparel for event-based niches and corporate events. This Refunds and Returns Policy outlines the conditions, process, and timeframes for returning products and requesting refunds.
Eligibility for ReturnsDue to the customized nature of our products (hoodies and t-shirts), we only accept returns under the following conditions:
The product is defective or damaged upon arrival.
The product received does not match the order specifications.
Non-Returnable Items:
Customized products with no defects or damages.
Products returned after the return window has closed.
Items that have been worn, washed, or altered.
- Return ProcessIf you believe your product qualifies for a return, please follow these steps:
Contact Us: Email us at designdab within 14 days of receiving your order. Include your order number, a description of the issue, and photos of the defective or incorrect item.
Approval: Once we review your request, we will notify you of the approval or rejection of your return within 3 business days.
Return Shipping: If approved, we will provide instructions for returning the item. Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
Shipping the Item: Ensure the item is securely packaged to prevent further damage. Include the original packing slip or order confirmation in the return package.
- RefundsOnce we receive and inspect your returned item, we will notify you of the status of your refund:
Approved Refunds: If your return is approved, a refund will be issued to your original payment method within 7-10 business days. Depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.
Partial Refunds: In certain cases, partial refunds may be granted (e.g., if the item is not in its original condition or is missing parts not due to our error).
- ExchangesWe only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at designdab.
- Return Shipping Costs
Defective or Incorrect Items: We cover the return shipping costs for defective or incorrect items.
Other Returns: If the return is not due to our error, you will be responsible for all return shipping costs.
- Restocking FeesWe do not charge any restocking fees for returned items.
- Late or Missing RefundsIf you haven’t received a refund within the expected timeframe:
Check your bank account again.
Contact your credit card company—it may take some time before your refund is officially posted.
Contact your bank—there is often a processing time before a refund is posted.
If you’ve done all of the above and still have not received your refund, please contact us at designdab.
- Contact InformationFor any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
designdabEmail: designdabAddress: Maryland, USA
We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly and fairly.turns.